REFUND POLICY 

REFUNDS

To be eligible for a full refund, workshops must be cancelled 72 hours prior to commencement.

If a workshop is cancelled within 72 hours of commencement, a partial refund to the value of 80% of the price paid can be refunded. Alternatively, a credit (gift certificate) can be issued to the full price paid for the workshop. Please contact us at teshia@mudhousestudios.com.au to arrange credit.

CREDIT (GIFT CERTIFICATES)

Gift certificates can be used within 12 months from issuance to rebook a workshop of the same value or less. If the rebooked workshop costs more than the certificate issued, you may pay the difference. If the rebooked workshop costs less than the certificate issued, the difference will be forfeited. Purchased Gift Certificates are non-refundable.

'NO SHOWS'

If you fail to arrive at a workshop without notice, no refund will be given. A credit (gift certificate) can be issued to the value of 80% of the price paid for the workshop. Please contact us at teshia@mudhousestudios.com.au to arrange credit.

POLICY LIMITATION

Our refund policy lasts 30 days. If 30 days have gone by since the day of the workshop, unfortunately we can’t offer you a refund or gift certificate.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at teshia@mudhousestudios.com.au

DISCOUNTED WORKSHOPS

Refunds will only be given to the value paid on discounted workshops.